The Double Glazing & Conservatory Ombudsman Scheme lets you know who you can trust.

KLG Rutland is proud to announce that we are a member of DGCOS.

What is the DGCOS?

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) protects consumers when buying double glazing products, conservatories, doors, porches, fascias, soffits, orangeries or associated products from DGCOS-accredited members.

All DGCOS-accredited installers are continually vetted in many areas to ensure consumers are satisfied. All customers receive comprehensive protection throughout the buying, installation, after sales and guarantee experience.

If you want assurance that you’re protected, make sure you use a member of DGCOS. Homeowners who use DGCOS members receive a comprehensive warranty from their installer, FREE access to a comprehensive dispute resolution service including FREE mediation, FREE independent inspections at DGCOS discretion and a FREE independent Ombudsman service, FREE Deposit Protection Insurance (up to 25% of the contract value) and a FREE Insurance Backed Guarantee.

Our DGCOS membership provides you, the customer, with all the protection and safeguards you need, ensuring you make the right choice when deciding where to place your order.

DGCOS provides comprehensive Consumer Protection within the UK Double Glazing and Conservatory Sector and gives consumers an advanced level of protection and confidence.

The scheme’s ambassadors are Nick Ross (ex BBC Watchdog and Crimewatch presenter) and George Clarke (TV presenter and architect).

Benefits of the DGCOS Scheme for Our Customers:

  • All accredited installers are thoroughly vetted as an assurance of quality, giving you peace of mind 
  • FREE Consumer Advice Line: 0800 195 9433
  • FREE Deposit Protection (up to 25% of the contract value)
  • FREE Insurance-Backed Guarantee (for every customer)
  • FREE Mediation (to help fully resolve any disputes should they arise)
  • FREE Independent Inspections (to assist with installation or product defects at DGCOS discretion)
  • FREE access to an independent Ombudsman (to conclude disputes without incurring legal fees or costs)

Requirements for Accredited Installers

As a DGCOS-accredited installer, rest assured that we must fulfil certain criteria. In order to ensure that we are a reliable installation company, KLG Rutland is required to:


Access to the Ombudsman

The Ombudsman is an independent body with the authority to help you with dispute resolution if you’re not completely satisfied with an accredited installers’ work. Whilst all members are subject to an ongoing vetting process to ensure that they meet the required standard, having access to dispute resolution through the DGCOS gives you additional confidence and peace of mind. This service is completely free of charge, giving you access to an unbiased mediator without the need for any legal proceedings.


Ensure your investment is safeguarded by using a DGCOS member. For further information about the DGCOS visit: www.dgcos.org.uk.